Refunds and/or Returns & Exchange Policy

a. ALL pieces containing earrings CANNOT be returned and resold for HEALTH REASONS. Even if the items are returned packed in their original form.

b. Items can be replaced within three days or returned within one day from the date of receipt incase a manufacturing defect is found provided that the item has not been used and the original invoice is presented.


c. Customized products cannot be replaced or returned.
Ministry of Commerce eCommerce Law & Regulations (View)

FAQs

ETERNAL is our pioneering collection of Lab-Grown Diamonds, empowering our customers in their diamond choices. The collection introduces a new era of innovation at Eterna, allowing you to find diamonds that match your unique personality and stay on-trend at purse-friendly prices – all with an eco-conscious mindset.

With ETERNAL, we're dedicated to enhancing life's precious moments and making each sparkle more meaningful and mindful. Our jewelry combines cutting-edge technology and exquisite craftsmanship to cater to diverse lifestyles and budgets, created to last.

 Lab-grown diamonds, also known as synthetic or cultured diamonds, are both chemically and physically identical to natural diamonds. They are created in controlled environments using advanced technological processes to achieve excellent quality.

Yes, lab-grown diamonds are genuine diamonds, sharing the same chemical composition and physical properties as natural diamonds. They are simply grown in a laboratory rather than being mined from the Earth.

Distinguishing between lab-grown and natural diamonds can be challenging without specialized equipment. Both types have the same visual and chemical characteristics.

While both natural and lab-grown diamonds have eco-friendly aspects, lab-grown diamonds are considered to be more favorable to the environment as they require less energy and water to produce, and have a smaller carbon footprint compared to natural.

Lab-grown diamonds also do not take part in any unfair labour practices and our diamonds are hence conflict free

Generally, lab-grown diamonds are more cost-effective than their natural counterparts, offering a budget-friendly option for those seeking high-quality diamonds with similar attributes. Many of our customers also choose to upgrade their diamond size with lab-grown diamonds due to their affordability advantage.